What to send to the press desk?
Provide a brief subject, publication name, and deadline; if sent before 2 PM, the chance of a same-day reply is higher
betjl Support, official contact for media and assistance
If you need quick help at 11 PM, this page is where the betjl Support Team for media, press, and general assistance reviews separately, so the message reaches the right place
Download betjl App View common questions
betjl Contact: for media and press
If you need any report, interview, or brand mention in Dhaka, betjl Contact is for this; mixing general support and media requests in one place wastes time, so we keep them separate
How fast is the response?
For simple questions, responses usually arrive within 2 business hours; for complex requests, 1 business day may be required, especially if video or quotes are needed
What information makes the job
Send screenshots, time, and a brief description of the account; this helps the betjl Help Team understand the message faster
Media kit and brand assets
To quickly publish a piece, you need the image file, the correct logo, and the bio on hand; that's why this section contains three ready-to-use materials
Why is a press kit needed?
Here is the brand brief, usage notes, and recent information for editors to quickly determine what is usable
How do brand assets work?
Logos, banners, and screen visuals in a single format make work faster; with clear file names, the Dhaka or Chittagong teams can easily find them
Why is the executive contact separate?
For interviews, the correct name, title, and context are needed; to avoid misquotations, this section is small but very useful
General contact and support
Not all questions are for the media; many people report small issues with bKash, Nagad, and Rocket; and those are solved faster on a separate track
Help with betjl App
After downloading the APK, review Android permissions once; in most cases installation finishes in 3 steps
Payment issues in Bangladesh
Many messages from Dhaka contain questions about bKash, Nagad, and Rocket; if you describe the on-screen error, the team can quickly identify it
If you have questions about responsible gaming, write the time limits and breaks in a separate note so the support team can convey the help and limits in the same message
Responsible gaming support
If you feel overwhelmed at night or time tracking isn't matching, taking a break is best; betjl Support treats such questions seriously, because transparent use is the real thing
Why is it important to keep limits?
If you have a limit on your own spending and time, the pressure decreases; short breaks also restore focus
Why are breaks helpful?
Staring at the screen for long leads to more mistakes; a 15-minute break often clarifies the issue
Why is support in a separate channel?
Support, media, and responsible gaming together cause delays; separate channels keep responses clear
Three key questions about media
Many want to know the same three things before writing a report; if straightforward answers are available, the work ends faster
If you write critical pieces, will you get answers?
Yes, if the question is clear, not with abusive language, and a factual question is sent, the answer also comes better
Are quotes available in writing?
Available, but you must inform in advance; providing the publication name and deadline makes the job easier
Is old news information updated?
Yes, information in operation since 2016 is checked regularly; 99.9% uptime, 8.4M+ users, and 74,428 reviews data are also found there
Easy ways to contact
Many people want to finish in three steps, which is why this section is small but very practical
1. What is needed?
Subject, screenshots, and a brief description of the account; this helps the betjl Contact Team understand quickly
2. Where to send?
Use the link at the bottom of this page or the app page; if for press use the word media and for general questions use the word support
3. What to expect?
Quick answers on simple matters, and clear follow-ups on complex ones if sent during Dhaka time, making it easier to track the response
If you need more help Answers to common questions See, and betjl App Guide Also get ideas for work if needed Download betjl App Start now